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The Chemical Hut is committed to protecting your privacy and maintaining the security of your personal details which you provide us with.

The purpose of this policy is to make clear what personal information we collect and how it may be used.

Who are we? We are The Chemical Hut Ltd, registered in England and Wales under the Company Registration No. 06248856 at Unit 5, Lonpark Industrial Estate, Chadwick Street, Stoke-on-Trent, ST3 1PJ. We trade as "thechemicalhut" and also “theloghut” and both these trading names belong to The Chemical Hut Ltd.

What information is being collected? The data we collect may include your: -  Salutation, Name, Address, Email Address, Telephone Number, Debit/Credit Card information or Bank Account Details. If you use your debit or credit card the data is held securely by one of our payment systems which currently include SagePay, Elavon, Amazon Payments or PayPal. We also operate a CCTV System, which means that your image or car registration number may be recorded on CCTV when you visit our shop or car park.

Who is collecting it? We collect the information, The Chemical Hut Ltd.

How is it collected? The information we collect may be obtained by your completing forms and information on our website, from telephone calls or emails between us, for example, when you place or query an order. We will also obtain information made available to us from Amazon.co.uk and eBay.co.uk when you place an order via their websites. We'll make notes about conversations and messages between us to help us fullfill our obligations and to deal with problems you may have, feedback and so on.

Why is it being collected? We collect information to enable us to supply you with the services and products you have ordered.

How will it be used? We'll use the information to process orders and send the goods to you, to let you know when they are due to arrive and to let you know about any issues or problems or updated delivery details. We may also use the information to let you know about products or services we offer which may be of interest to you.  If you agree, we may use your personal data and details of transactions to keep you informed by email, web, text and telephone about relevant products and services including special offers, discounts, promotions, events and competitions etc. You are of course free to opt out of hearing from us by any of these ways at any time you wish. Just send us an email to privacy@thechemicalhut.com with the subject “unsubscribe" and we'll sort that for you.

Who will it be shared with? Your information will be shared within our company only in order to help and assist you as our customer. We may pass your contact details to a courier in order for them to deliver your goods. We will not sell you data to anyone else. We won't give it away without your permission, unless we have to to comply with over riding law enforcement. We will only share data under the following circumstances: information necessary to perform their task, for the purpose we specifiy to them. When we cease to use that company (for example delivery company) we will require them to delete any or our / your data they may hold.

How do we protect your data? We'll treat your data with care and take steps to protect it. For example, we use https: technology for secure transactions on our websites. Access to your personal data is password protected and held on secure servers and sensitive data (like payment card details) are secured and held only by authorised payment processing companies (for example SagePay, Elavon and PayPal etc). We regularly monitor our systems and we use anti-virus software and systems to reduce the likelyhood of any data breaches. We test to improve our security.

How long will we keep your information? We'll only keep your information for as long as we need to for the purpose for which it was collected. At the end of the data retention period we'll delete it or destroy the data. For the purposes for us to comply with taxation and associated laws, we'll keep data for a period of seven years. If warranties or guarantees are needed we'll keep related data for the duration of the guarantee plus six years.

Where is your information processed? If you are not based in the UK then we will share your data back to our company in the UK. It will be processed here in the EEA (Europe). Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

What rights do you have over your data? You have the right to access to the personal data we hold about you, free of charge in most cases. You have the right to correct anything that may be out of date, incorrect or incomplete. If you have an account you can log in and amend any data yourself. You have the right to tell us not to use your information for sending marketing correspondence. You have the right to tell us not to process any consent-based data. You have the right to ask for a copy of the data we hold about you and you have the right to ask us to correct any inaccuracies. To do that, please write to the "Data Protection Officer” at The Chemical Hut Ltd, Unit 5, Lonpark Industrial Estate, Chadwick Street, Stoke-on-Trent, ST3 1PJ. You have the right to withdraw your consent at any time. If we are unable or we choose not to action your request we will tell you why. We should process your requests unless there is a legal reason why we should not or it would go against our legal legitimate use of your information.

What if you want to opt out of marketing? Click "unsubscribe" from any email we send you. Or write to the "Data Protection Officer” at The Chemical Hut Ltd, Unit 5, Lonpark Industrial Estate, Chadwick Street, Stoke-on-Trent, ST3 1PJ and we'll sort that for you.

Complaints and contacting the Regulator. If you are dissatisfied with our handling of your requests or any use we are making of your data, then please let us know and we will do our best to put things right. You are able to make a complaint to the Information Commissioners Office (ICO) on 0303 123 1113 or at ico.gov.uk/concerns.

Copyright The Chemical Hut Ltd 2018

Contact us

Unit 5-8 Lonpark Industrial Estate,
Chadwick Street,
Stoke-on-Trent,
Staffordshire,
ST3 1PJ

 

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Registered in England 624 8856 · VAT Reg No. 909 8446 85


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